How do I book?

🔒Booking is simple and secure. Click HERE to view all appointment types.

• To confirm your booking, payment is required in advance.
• Once booked, you'll receive a confirmation email with all details.

👤 You'll be prompted to:

• Create a client account
• Manage appointments
• Enable reminders
• Complete necessary forms

⚠️ Cancellation Policy:

• 48-hour notice required for changes
• Please notify us ASAP if you can't attend
• This allows us to offer the slot to others

💰 Full session fee applies for late cancellations/reschedules (less than 48 hours)

📄 Read our Terms and Conditions

📌 Need help? Email us at client support —we typically reply within 2 hours, or up to 12 hours during busy periods. Weekend inquiries will be answered on Monday.

What if I don't know where to start?

🤝 We offer a free 20-minute consultation to connect personally—because real conversation matters. If you're seeking lasting, transformative change, you've already taken the first step.

📝 To make the most of our time together:

• Complete our intake forms before the session
• Reflect on your goals
• Prepare any questions
• Consider what support you need

🏠 For the best experience:

• Find a quiet, private space
• Take a moment to reflect
• Have your forms ready
• Test your video connection

⭐ Please note: This consultation helps assess your needs and explore potential pathways, but it is not a therapy session.

What are session guidelines?

🌟 What are session guidelines?

To ensure you get the most from your online transformation sessions, please follow these guidelines:

💻 Technical Setup:

• Use a stable internet connection

• Test your camera and microphone before each session

• Use a computer/tablet rather than phone when possible

• Have headphones ready for better audio quality

🏠 Environment:

• Find a quiet, private space where you won't be disturbed (room/car)

• Ensure good lighting so we can see each other clearly

• Have water, tissues nearby

• Be seated comfortably with good posture

• Have something write and take notes

⏰ Session Protocol:

• Join 5 minutes before your scheduled time

• Sessions start and end promptly on time, once you hear the sound

• If technical issues arise, we'll reconnect within 5 minutes

• WhatsApp is used as an emergency back up (not a regular audio call)

🧘‍♀️ For Complementary Sessions (90 mins):

• Wear comfortable clothing

• Have space to move if needed (especially for yoga)

• Ensure your camera can show your full body when needed

• Have any recommended props ready

📅 Cancellation Policy:

• 48-hour notice required for rescheduling

• Sessions cancelled within 48 hours are charged in full

• Emergency sessions available when needed

❓ If you have any questions about these guidelines, please email client support

How do I pay?

💳 How do I pay?

💰 Monthly Payments:

• Paid in advance via Direct Debit
• Choose your preferred payment date: 1st, 15th or 25th day of the month
• First payment may include any prior sessions

🎯 One-off Sessions:

• Book and pay through our online system only
• Full payment required at booking
• no guarantee of regular availability of the practitioner
• recommended for periodical check-ins after completing therapy or an initial session 

📝 Important Notes:

• Direct Debit setup required for regular sessions 
• guaranteed weekly / fortnightly slot for your sessions

❌ Cancellation & Refunds:

• 14-working-day notice required
• Unused session fees refunded
• Your slot reserved until final week
• Late booking/payment may affect availability

💡 Special Arrangements:

• Low-income support scheme available 
• Alternative arrangements: a large bundle purchase discount available for 10+ sessions

• Contact client support to discuss options

Which service is right for me?

🤝 We offer a free consultation to help you find the best service for your needs.

💭 Counseling is a popular option, but it may not always be the right fit for your needs.

❓ This consultation is your chance to:

• Ask questions
• Explore options
• Make an informed decision
• Begin your personal growth journey

📋 Use our Questions to help you understand yourself a bit better prior to your free consultation.

What do I need to know about complementary therapies?

🤰 Pregnancy: Treatments are not provided during the first trimester.

✨ Reiki in person involves gentle touch with no need to remove clothing, ensuring privacy.

⚕️ Complementary therapies enhance, but do not replace, medical treatment. If you have any medical conditions, consult your GP before booking, as some treatments may interact with your care.

How long is each session? What if I am late?

⏱️ Session Duration:

• Therapy & Coaching: 45 minutes
• Counselling Reinvented: 45 minutes
• Complementary Therapies: 90 minutes

🔔 All sessions end with a sound cue, please respect that

🕐 Timing Guidelines:

• Join 5 minutes before your scheduled time
• Sessions start promptly
• Late arrivals cannot be extended
• Other clients' appointments must be respected

⚠️ Important Note:

• If you're running late, please join when you can - but remember the session will still end at the original scheduled time
• After 15 minutes of waiting, the facilitator will disconnect and the session will be considered as attended

How long does it take?

🌱 Our services are open-ended, providing support for as long as you need—no more, no less. The duration varies based on your unique circumstances, as true transformation cannot follow a rigid timeline.

💫 While a single session may offer insight, meaningful change requires a long-term commitment. This process:

• Deepens self-awareness
• Develops practical skills
• Addresses underlying patterns
• Creates lasting growth

⏳ Personal transformation unfolds at its own pace—it cannot be rushed. We encourage you to approach this journey with:

• Honesty
• Openness
• Perseverance

🤝 Your facilitator is here to guide and support you every step of the way.

Please book free consultation to find answers to your questions.

What if I want to reschedule my session?

⚠️ Please provide at least 48 hours' notice to reschedule a session, as agreed upon during registration.

🕒 Important Notes:

• Requests made within 48 hours may not be accommodated
• Full session fee will apply for late changes
• Changes requests must be communicated solely via contact@holisticaxis.com

What happens when my Facilitator takes holiday?

🌅 Your practitioner takes planned breaks with advance notice provided.

🏥 In rare cases:

• Sessions may be canceled due to illness
• Unforeseen circumstances may impact practitioner's availability

⚡If this happens:

• We'll notify you promptly
• Arrange a reschedule
• May offer an alternative therapist if needed

What if I want to stop?

🔄 You can stop services at any time, but we encourage discussing this with your facilitator first:

• Therapy and coaching are collaborative processes
• Challenges often lead to growth
• Working through difficulties together can be transformative

📋 Ending Your Journey:

• Joint decision-making with your facilitator
• Sessions typically tapered for smooth transition
• Option for future check-ins

⚠️ Notice Period Requirements:

• 14-working-day notice required
• Remaining sessions can be used during notice period or scheduled for later check-ins (in case of relationships one session for each party)

💰 Notice period fees apply for abrupt endings (as per agreement)

Am I safe to share my personal life with a stranger?

🤝 Our facilitators follow strict ethical guidelines from the BACP, ASI, YA, COSH, CNHC and UK RF, prioritising your well-being and confidentiality.

🔒 Everything discussed remains confidential, except in cases where we are legally or ethically required to act, such as:

• Knowledge of terrorism, money laundering, or drug trafficking (must be reported by law)
• Court orders or coroner requests for session notes
• Immediate risk of serious harm to you or others (we will discuss options with you first whenever possible)

💫 Your safety is our priority, and we are committed to supporting you with care and integrity.

What is the nature of the relationship between Client and Facilitator?

🤝 To ensure a professional, ethical, and supportive relationship, clear boundaries are maintained:

👔 The relationship is professional, not social.

📱 Communication is limited to session-related matters.

❌ Unrelated calls or messages will not be responded to.

🌍 Counselling clients who encounter a facilitator in public will receive a simple greeting but no social interaction.

📧 For scheduling or cancellations please contact client support

How do I prepare for an online complementary therapy session?

✨ Before Your Session:

🧰 Have ready:

• Water
• Tissues
• Cushion
• Blanket for comfort

🏠 Prepare Your Space:

• Create a quiet, relaxing area
• Have space to lie down
• Optional: Play relaxation music
• Ensure privacy
• Minimise distractions

⏰ Before Treatment:

• Settle in 10 minutes early
• Remove watches and restrictive accessories
• Take deep breaths
• Reflect on your emotional state
• Log into the online session using the provided link

🌈 During Treatment:

• Relax and fully engage
• There's no right or wrong way to experience it

🌿 After Treatment:

• The facilitator will gently bring you back
• Stay hydrated
• Listen to your body's needs
• Mild detox symptoms like headaches or fatigue may occur

❓ For concerns / contraindications:

• Email client support

How do I prepare for a Reiki session?

🌟 Maximize the benefits of Reiki with these simple steps:

🎯 Set an Intention: Reflect on what you seek—relaxation, healing, or clarity—to focus the energy work.

💧 Stay Hydrated: Drink water before and after the session. 24hrs before eat light meals, avoiding heavy or greasy foods.

👕 Wear Comfortable Clothing: Loose, non-restrictive attire helps you relax.

🚫 Avoid Stimulants: Refrain from caffeine, alcohol, and heavy foods for a few days before and after.

⏰ Be ready Early: Give yourself time to settle in without feeling rushed.

🌈 Keep an Open Mind: Let go of expectations and allow the energy to flow naturally.

💭 Share Concerns: Inform your facilitator of any discomfort or emotional challenges.

📱 Silence Devices: Remove distractions like phones and watches.

🧘‍♀️ Breathe & Relax: Engage in deep breathing or light meditation beforehand.

🎵 Relaxation music: Create relaxing atmosphere with this recording

💫 Post-Session Care: Drink water, rest, and give your body three days to rebalance. You may experience a headache or stomachache and it's natural.

📚 Enhance Your Understanding:

Can I share my materials with a friend?

📚 All materials from Holistic Axis Ltd. are for your personal use only and should not be shared.

⚠️ They are designed specifically for your unique needs and may not be suitable for others.

©️ Holistic Axis Ltd. 2025